What is self-exclusion?

Many players have a direct addiction to the game at the Casino. Unfortunately, not everyone can play responsibly and stop in time. For a certain circle of people a third-party restriction is needed. Here we would advise to seek help from professionals — a psychologist or special organizations involved in supporting citizens with addiction to playing at the Casino. For other people, it is enough to make a procedure of self-exclusion. In other words, self-limit themselves from the game. Self-exclusion allows players to set a variety of restrictions. Let’s take a closer look at what options are presented on our site.

Personal limits

You can self-exclude by setting certain deposit limits. You can set limits on deposits for a certain period of time. For example, limit your ability to deposit no more than $100 per day, week or month. Also, if you wish, it is possible to limit deposits only from one payment system and do not set limits on another payment system. This may be necessary when, for example, you use a credit card for deposits and you don’t want to go over certain limits.

In order to set deposit limits you need to contact the chat room of our casino, where you will receive detailed instructions for further action. You should understand that the withdrawal of the established limits immediately will not work. Even if you ask for a support team to remove the deposit limits immediately, as long as the minimum period will not be removed. Thus, the administration protects you from impulsive actions on their part during the excitement. Use self-exclusion with caution, so as not to harm yourself.

Self-exclusion in the form of self-limitation

In this case, you can limit your access to the facility for 1 day, a week or a month. The time limit can also be extended to one year or forever. Here refers to the point at which you are seeking to limit the game in the Casino in the form of blocking your account for a certain period of time. Thus, you can «tame» his ardor and make a short pause from playing online casino. We recommend that you set a limit of at least 1 week. Usually, one or more days is not enough to rest from the game at the casino.

In order to set the limit on the game, you just need to contact our support team through live chat or via e-mail support@pelicancasino.games. Then you will need to confirm your requirements. It should be understood that if you suddenly decide to unlock your account before the deadline, it will not be easy to do.

Unlocking your account before the deadline is not as easy as temporarily blocking it. You’ll need to contact the chat room via email to request an unlock. Then you are given at least one week to weigh up your decision carefully. After that, you yourself must write again and confirm your desire to unblock your account.

Such sophisticated measures are necessary to protect the players themselves from their own unintentional actions. You must clearly understand that all actions you take must be consciously accepted. Self-exclusion is an important aspect that every player must take on himself. This possibility should be approached with extreme caution.

Also, every customer should understand that all restrictions set are only created within one online casino, the Pelican Casino Project. If you have made the procedure of self-exclusion in one institution, it does not mean that it came into force in another. You can apply to a special regulatory body to exclude yourself completely from playing online casino games, but unfortunately their list is also limited. There are many projects in the world that do not have a license under them and therefore have nothing to do with fair play.

Other restrictions

In addition to the above restrictions, you can make your account self-excluded from our newsletters. You can do this yourself in a newsletter like this. At the bottom of each newsletter there is an «unsubscribe» button. If you click on this button, you will automatically stop receiving any offers and promotions from us.

If you do not want to participate in our promotions for a deposit, you can also make a self-exclusion from them. To do so, contact our support team, who will set a special label on your account. After that, any deposit you make will take place without using a promo code. That being said, all no deposit bonuses will remain available to you. Pelican Casino is a generous institution. That’s why we wish you to be careful and responsible. Pelican will do the rest!