KYC Pelican POLICY OF WOT N.V. company
Upon reaching a cumulative deposit total of more than 2000 EUR or when requesting a withdrawal of any amount on the pelicancasino.games platform, users are required to undergo a comprehensive KYC («Know Your Customer») process, known as «KYC Pelican».
The steps involved in the KYC Pelican process are as follows:
Entry of basic details: The user will need to provide certain fundamental information about themselves.
Document upload: The user is required to upload the following items:
- A copy of a government-issued photo ID (sometimes front and back, depending on the document);
- A selfie with the identity document;
- A bank statement or utility bill.
After these documents have been uploaded, the user is granted a «Temporarily Approved» status. The documents are now on our end, and the «KYC Pelican Team» has 24 hours to review them. An email will be sent to the user regarding the outcome of the review:
- Approved;
- Rejected;
- Further information needed – No change in Status.
While in the «Temporarily Approved» status, the user:
- Can use the platform as usual;
- Is unable to make aggregate deposits exceeding 500 EUR;
- Cannot carry out any withdrawals.
Guidelines for using the KYC Process
During the «KYC Pelican» process, it’s crucial to validate a number of key factors:
Proof of Identity:
- The signature is present.
- The country is not on the list of restricted ones: the United States of America and its territories, France and its territories, the Netherlands and their territories, countries forming the Kingdom of the Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland, Spain, Austria, and Cyprus.
- Full name matches the client’s name.
- The document does not expire within the next 3 months.
- The holder has reached 18 years of age.
Proof of Residence:
- A bank statement or utility bill.
- The country is not on the list of restricted ones (see above).
- Full name matches the client’s name and aligns with the proof of identity.
- Date of Issue: Within the last 3 months.
Selfie with ID Document:
- The face on the selfie matches the face on the identity document.
- The identity document matches the one indicated in «1». It’s necessary to ensure that the photo/ID number is the same.
The aforementioned details must be verified as part of the «KYC Pelican» procedure to authenticate the user’s identity.
Notes About the KYC
In the event that the «KYC Pelican» process is not successful, the following steps are undertaken:
- Reason Documentation: The reason for the KYC process failure is recorded in the system.
- Support Ticket Creation: A ticket acknowledging the unsuccessful procedure is generated within the system.
- User Communication: The user receives the ticket number along with an explanation for the failure of the «KYC Pelican» process.
Once all the correct documents are in our possession, the account is granted approved status.
Other control and regulatory measures
- Users who have not passed the KYC Pelican: If a user has not successfully completed the full «KYC Pelican» process, they are unable to make additional deposits or withdrawals of any amount.
- Users who have successfully passed the KYC Pelican: If a user has passed the «KYC Pelican» process successfully, the following rules will apply:
- There’s a per-transaction deposit limit (maximum of 2,000 EUR).
- Before any withdrawal, a detailed algorithmic and manual review of the user’s activity and balance is conducted to ascertain if the withdrawal amount is the result of legitimate activity on the platform.
User-to-user transfers: Users are not allowed to transfer funds directly to another user under any circumstances.
Please find the link to our current license for your careful review here.